Troubleshooting
Leaking & solutions
- Insert a finger to check that the cup rim has fully unfolded. If it is not fully unfolded:
- Press the folded cup against the vaginal wall and then allow the cup to open.
- Remove and insert again.
- Remove and try a different fold.
- Insert a finger to check that the cervix is positioned above or is sitting inside the Venus Cup.
If not: Gently pull the cup back a bit until the cervix returns to its normal position and then use a finger to guide the cup back into place. - Gently tug on the stem or base of the cup to check if the cup has created a light suction. If not – pinch the base and/or rotate the cup.
- After inserting the Venus Cup, squat and bear down (as if you’re having a bowel movement) and use a wet cloth to wipe the stem and/or grip rings to remove excess blood.
- Consider a larger size.

Can’t get the cup to open?
- Press the folded cup against the vaginal wall and then allow the cup to open.
- Pinch the base and try rotating the cup.
- Slide a finger around the exterior of the cup.
- Remove and insert again.
- Remove and try a different fold.
- Run it under cold water to firm up the silicone molecules.
- Insert the cup ½ way and allow it to open in this position before using a finger to maneuver it into place.
- You may need to adjust the cup slightly in or out and try again.
Feels too long?
- Trim the stem (cut a small section or a single cone at a time, until it feels comfortable and you can still reach the cup to remove it).

- Turn the cup inside out (if you’re comfortable with removing the cup without a stem).
- Try a smaller size.
Can’t reach the cup or it’s stuck?
- First of all, relax. Getting stressed out will make your muscles tense up without you realizing it.
- Squat and bear down (like you’re having a bowel movement) using your Pelvic Floor Muscles to push the cup closer to the vaginal opening. You may need to do a series of pushes.
- If you cannot remove your cup after 12 hours, please seek medical assistance.
- Do NOT use foreign objects to assist with removal as this may cause damage to the cup or your vaginal canal.
Cup turns or slides down?
- Check that the cup has created a seal.
- Turn the cup inside out (if you’re comfortable removing the cup without a stem).
- Try a different size.
Pain during removal
- Make sure to break the seal/suction before tugging down on the cup.
- When the rim nears the vaginal opening, insert your thumb (near your bladder) and collapse the cup a bit to ease the pressure and guard your urethra from being brushed or hit by the rim upon exiting.