Troubleshooting

Leaking & solutions

Insert a finger to check that the cup rim has fully unfolded. If it is not fully unfolded:
- Press the folded cup against the vaginal wall and then allow the cup to open.
- Remove and insert again.
- Remove and try a different fold.
Insert a finger to check that the cervix is positioned above or is sitting inside the Venus Cup.
If not: Gently pull the cup back a bit until the cervix returns to its normal position and then use a finger to guide the cup back into place.
Gently tug on the stem or base of the cup to check if the cup has created a light suction. If not – pinch the base and/or rotate the cup.
After inserting the Venus Cup, squat and bear down (as if you’re having a bowel movement) and use a wet cloth to wipe the stem and/or grip rings to remove excess blood.
Consider a larger size.

Press the folded cup against the vaginal wall and then allow the cup to open.
Pinch the base and try rotating the cup.
Slide a finger around the exterior of the cup.
Remove and insert again.
Remove and try a different fold.
Run it under cold water to firm up the silicone molecules.
Insert the cup ½ way and allow it to open in this position before using a finger to maneuver it into place.
You may need to adjust the cup slightly in or out and try again.

Trim the stem (cut a small section or a single cone at a time, until it feels comfortable and you can still reach the cup to remove it).

Turn the cup inside out (if you’re comfortable with removing the cup without a stem).
Try a smaller size.

First of all, relax. Getting stressed out will make your muscles tense up without you realizing it.
Squat and bear down (like you’re having a bowel movement) using your Pelvic Floor Muscles to push the cup closer to the vaginal opening. You may need to do a series of pushes.
If you cannot remove your cup after 12 hours, please seek medical assistance.
Do NOT use foreign objects to assist with removal as this may cause damage to the cup or your vaginal canal.

Check that the cup has created a seal.
Turn the cup inside out (if you’re comfortable removing the cup without a stem).
Try a different size.

Make sure to break the seal/suction before tugging down on the cup.
When the rim nears the vaginal opening, insert your thumb (near your bladder) and collapse the cup a bit to ease the pressure and guard your urethra from being brushed or hit by the rim upon exiting.