Troubleshooting

Leaking & solutions

  • Insert a finger to check that the cup rim has fully unfolded. If it is not fully unfolded:
    • Press the folded cup against the vaginal wall and then allow the cup to open.
    • Remove and insert again.
    • Remove and try a different fold.
  • Insert a finger to check that the cervix is positioned above or is sitting inside the Venus Cup.
    If not: Gently pull the cup back a bit until the cervix returns to its normal position and then use a finger to guide the cup back into place.
  • Gently tug on the stem or base of the cup to check if the cup has created a light suction. If not – pinch the base and/or rotate the cup.
  • After inserting the Venus Cup, squat and bear down (as if you’re having a bowel movement) and use a wet cloth to wipe the stem and/or grip rings to remove excess blood.
  • Consider a larger size.

Can’t get the cup to open?

  • Press the folded cup against the vaginal wall and then allow the cup to open.
  • Pinch the base and try rotating the cup.
  • Slide a finger around the exterior of the cup.
  • Remove and insert again.
  • Remove and try a different fold.
  • Run it under cold water to firm up the silicone molecules.
  • Insert the cup ½ way and allow it to open in this position before using a finger to maneuver it into place.
  • You may need to adjust the cup slightly in or out and try again.

Feels too long?

  • Trim the stem (cut a small section or a single cone at a time, until it feels comfortable and you can still reach the cup to remove it).
  • Turn the cup inside out (if you’re comfortable with removing the cup without a stem).
  • Try a smaller size.

Can’t reach the cup or it’s stuck?

  • First of all, relax. Getting stressed out will make your muscles tense up without you realizing it.
  • Squat and bear down (like you’re having a bowel movement) using your Pelvic Floor Muscles to push the cup closer to the vaginal opening. You may need to do a series of pushes.
  • If you cannot remove your cup after 12 hours, please seek medical assistance.
  • Do NOT use foreign objects to assist with removal as this may cause damage to the cup or your vaginal canal.

Cup turns or slides down?

  • Check that the cup has created a seal.
  • Turn the cup inside out (if you’re comfortable removing the cup without a stem).
  • Try a different size.

Pain during removal

  • Make sure to break the seal/suction before tugging down on the cup.
  • When the rim nears the vaginal opening, insert your thumb (near your bladder) and collapse the cup a bit to ease the pressure and guard your urethra from being brushed or hit by the rim upon exiting.